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Donation support

Donations support Engineer Africa's mission or the campaign purpose shown during checkout. They do not buy product access or community standing. The payment provider shown at checkout handles the payment and issues its payment receipt. Stripe and historical PayPal donations retain their original payment references.

If a donation was made by mistake, appears duplicated or was unauthorized, or you want to request a refund, email contact@engineerafrica.org. Include the payment-provider transaction reference or receipt, donation date, amount and currency, and a brief explanation of the problem. You can request help without an Engineer Africa account. If your browser no longer has the saved donation reference, use your payment receipt.

We review donation support and refund requests against the provider transaction and our donation records. The outcome depends on the circumstances and applicable rights; submitting a request does not guarantee a refund. Approved donation refunds are handled through the original payment provider, and the saved donation record is updated after verification. Please do not email your private browser receipt secret, full card numbers, bank credentials, passwords or sign-in links.

Monthly donations and cancellation

A monthly donation supports Engineer Africa's general mission. The selected USD amount renews each month until cancelled. There is no setup fee or trial. The payment provider shows the terms and schedule before you approve the recurring authorization and issues payment receipts. An active authorization does not by itself confirm that a payment has completed.

To manage or cancel your monthly support, sign in to the verified Engineer Africa account that started it and open monthly donations. For a subscription originally set up through PayPal, you can also use PayPal's automatic payments settings. A cancellation request remains pending until the provider confirms it has ended. Signing out or clearing browser storage does not cancel it.

Cancellation stops future scheduled payments after the provider confirms it; it does not automatically refund earlier donations. For a payment already taken or in progress, use the donation support process above. Failed payments may cause the provider to suspend monthly support. These plans do not automatically add an outstanding balance to a later monthly charge. Contact us if you need help with a payment or cannot access the account that started your donation.

Unused credits

You can request a refund for the unused portion of a credit pack. For a wholly unused pack, we refund the amount paid for that pack. For a partly used pack, the refundable portion is calculated from the original purchase price and the number of purchased credits remaining. Refunded credits are removed from the account.

Credits already used for successfully delivered explanations are normally not refundable, except where a service problem or applicable rights require a different resolution. Promotional credits have no cash value.

Failed requests and payment problems

If an explanation fails but your balance decreases, email us with the approximate time and the lesson you were using. We will review the usage record and correct credits deducted for an undelivered request. You can also contact us about a duplicate payment, a purchase that has not reached your account or an explanation that failed to provide the advertised service.

If a paid explanation service is discontinued, you can request a refund of your unused purchased balance using the same calculation.

Organization report-credit support

For an unused organization credit, duplicate payment, unauthorized purchase or failed report export, contact the billing support address shown at organization checkout or contact@engineerafrica.org. Include the organization and purchase references from organization billing, the PayPal receipt, the report type and a brief description of the problem. Do not send private report contents unless support specifically needs them to investigate.

We review the original purchase and credit-use records using the unused-credit and service-problem process described above. Approved refunds are returned through the original payment method where supported. Refunding or reversing a one-credit purchase removes its credit and any retained export access funded by it. This does not delete or transfer the underlying report. Clearing a browser recovery record does not cancel or refund a purchase.

How to request a learning-credit refund

1. Email contact@engineerafrica.org from the address associated with the purchase.
2. Include the purchase date, pack name and receipt or payment reference. Explain whether the request concerns unused credits, a duplicate payment or a service problem.
3. We review the purchase and credit records, confirm the amount and resolution by email, and return approved refunds through the original payment method where supported.

Please do not email full card numbers, bank credentials, passwords or sign-in links. Processing and bank posting times vary; we do not promise a fixed turnaround.

Before purchasing

Try the free lab first. Read the current pack details and learning terms. Checkout is unavailable while paid services are not enabled, and an unavailable purchase control does not charge you.

This policy does not limit any refund, cancellation or other rights you may have under applicable law.